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Displaying 50 articles of 262 total result(s).

Original Article

Modern Building Services Impact on Heritage Shophouse Façade in George Town, Penang

Omar Adil Sabah*
,
Muna Hanim Abdul Samad

Keywords: Building services, George Town, shophouse, heritage façade, Penang heritage building

Article no: 1

Pages 1-11

Doi: 10.15405/epms.2019.12.1

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Original Article

Corporate Social Responsibility Of Shariah Compliant Consumer Product And Services Industry

Juliana Anis Ramli
,
Elinda Esa

Keywords: Corporate social responsibility, performance, Shariah-compliant, consumer product, trading & services

Article no: 25

Pages 239-245

Doi: 10.15405/epsbs.2020.12.05.25

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Original Article

Missionary Work In Don Host Oblast In Second Half Of 19th Century

Alla Valerievna Shadrina
,
Andrey Alexandrovich Mekushkin
,
Natalya Alekseevna Balyuk
,
Alexey Valerievich Avdeev

Keywords: Don Cossack Host Region, directions of missionary service, Don Kalmyks, legislation on religious associations of the Russian Federation, Old Believers, Rostov region

Article no: 125

Pages 976-983

Doi: 10.15405/epsbs.2022.12.125

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Original Article

The Profession Of Psychologist In The Coordinates Of A Modern Social Demand

Borisovna Shevkieva
,
Natalia Aleksandrovna Bembeyeva
,
Alina Vadimovna Bovaeva
,
Galina Nikolaevna Uvarova

Keywords: Professional psychologist, professional and personal qualities, psychological services

Article no: 93

Pages 812-820

Doi: 10.15405/epsbs.2019.03.02.93

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Original Article

Formation Of A Criteria Base For Efficiency Assessment Of The Personnel Service

S.A. Legostaeva
,
L.L. Alekhina
,
E.V. Troshina
,
N.V. Zakharkina
,
I.V. Ilin

Keywords: Efficiency assessment, personnel management, personnel service.

Article no: 87

Pages 803-816

Doi: 10.15405/epsbs.2019.04.87

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Original Article

Assessing The Population Propensity To Consume And Save In Russia

Irina I. Kondrashkina
,
Petr V. Manin

Keywords: Financial service, quality of financial services, demand for financial services, assessment of financial services, financial behavior, consumer behavior, savings behavior

Article no: 67

Pages 531-536

Doi: 10.15405/epsbs.2021.03.67

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Original Article

Exploring Critical Questioning Among In-Service ESL Teachers Using Socratic Questioning Technique (SQT)

Aizan Yaacob
ORCiD ,
Zulkefli Bahador
ORCiD ,
Wan Fatimah Solihah Wan Abdul Halim
ORCiD ,
Siti Noor Ismail
ORCiD ,
Norlena Hasnan
ORCiD ,
Ratnawati Mohd Asraf
ORCiD

Keywords: Critical Questioning, ESL, In-Service Teachers, Socratic Questioning Technique

Article no: 51

Pages 644-658

Doi: 10.15405/epsbs.2023.11.02.51

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Original Article

Service Recovery Performance: Management Commitment to Service Quality Using Servant Leadership Theory

Mohd Zulkeflee Bin Abd Razak
ORCiD ,
Muhammad Ashraf Bin Fauri@Fauzi
ORCiD

Keywords: Service recovery performance, service quality, management commitment, servant leadership theory, tourism industry

Article no: 62

Pages 694-701

Doi: 10.15405/epfe.23081.62

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Original Article

Social And Economic Prospects For The Development Of Public Transport

Guzaliya Klychova
,
Alsou Zakirova
,
Shaukat Khusainov
,
Zufar Zakirov
,
Ayaz Zakirov

Keywords: Public transportation, personal transportation, quality of transportation services, means of individual mobility, greening

Article no: 91

Pages 772-783

Doi: 10.15405/epsbs.2022.03.91

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Original Article

Sourcing Based Methods Of Warehouse Services Development In The Petrochemical Enterprises Procurement

D. Chernovа*
,
L. Sosunova
,
N. Ivanova
,
N. Satdinov

Keywords: Warehouse services, warehouse services provider, petrochemical complex, sourcing, insourcing, outsourcing

Article no: 48

Pages 330-338

Doi: 10.15405/epsbs.2020.03.48

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Original Article

Hotel Service Recovery: Management Commitment Through Authentic Leadership Theory

Mohd Zulkeflee Bin Abd Razak
ORCiD ,
Muhammad Ashraf Bin Fauri@Fauzi
ORCiD

Keywords: Service quality, authentic leadership, service recovery performance, hotel industry, management commitment

Article no: 63

Pages 702-709

Doi: 10.15405/epfe.23081.63

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Original Article

Components Of Sexual Health Programs For Special Education Students And Pre-Service Teachers

Yifat Gerchenovitch
,
Alina S. Rusu

Keywords: Sexual Health Education, Special Education, pre-service teachers, literature review.

Article no: 53

Pages 449-459

Doi: 10.15405/epsbs.2018.06.53

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Original Article

Modalities of Using the Information Provided by the Statistical Program Click and Scout for Improving the Outside Hitters’ Service Efficiency in Volleyball Game

Dan Alexandru Szabo

Keywords: Volleyball; statistic; receive; service

Article no: 47

Pages 341-347

Doi: 10.15405/epsbs.2016.06.47

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Original Article

Service Quality And Customer Satisfaction In Restaurant Industry Using Partial Least Square

Norfadzilah Abdul Razak
,
Zaidi Mohd Aminuddin
,
Ayu Rohaidah Ghazali

Keywords: Customer loyalty, customer satisfaction, service quality.

Article no: 20

Pages 218-225

Doi: 10.15405/epsbs.2020.10.20

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Original Article

Innovative Technologies And Solutions In The Urban Economy Of The Regions

Elena Mikhailovna Maznitsa
,
Mikhail Konstantinovich Belyaev
,
Olga Viktorovna Maksimchuk

Keywords: City, housing and communal services, innovation, modernization, manufacturing enterprises

Article no: 75

Pages 653-662

Doi: 10.15405/epsbs.2020.12.04.75

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Original Article

Malaysian Homestay Operators And Visitors’ Satisfaction: Servqual Analysis

Faizan Abd Jabar
,
Mohamad Ridhuan Mat Dangi
,
Mohd Faizal Azrul Azwan Muhamed

Keywords: Homestay, service quality, visitor, satisfaction, tourism, homestay operator

Article no: 81

Pages 768-777

Doi: 10.15405/epsbs.2018.07.02.81

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Original Article

Empowering the Engagement of Digital Marketing Delivery Services Innovation Apps

Rozita Naina Mohamed
ORCiD ,
Mohd Saifullah Rusli
ORCiD ,
Halimahton Borhan
ORCiD ,
Anusara Sawangchai

Keywords: Food prices, offers and deals, online food delivery systems, speed of services, the user interface (UI), user friendliness

Article no: 3

Pages 29-41

Doi: 10.15405/epsbs.2023.11.3

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Original Article

Changes In Socits - Sense Of Coherence In Special Education Teaching Situations

Einat Bracha
,
Dganit Hoffenbartal

Keywords: Special education teacher education, student-teachers, pre-service teachers, interns, induction year, SOCITS.

Article no: 37

Pages 304-312

Doi: 10.15405/epsbs.2018.06.37

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Original Article

Influenced Factors Relates To Foreign Guest Satisfaction On Malaysian SMEs Hotel

Mohd Zulkeflee Bin Abd Razak
,
Siti Fara Fadila Binti Abd Razak
,
Normaisarah Binti Abdul Manaf

Keywords: Influenced factors, service quality, SMEs hotels, Malaysia

Article no: 75

Pages 693-698

Doi: 10.15405/epsbs.2020.12.05.75

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Original Article

Teachers Readiness For Marketing Activities As A Condition Of Quality Education

I.A. Donina
,
E.V. Vezetiu

Keywords: Consumers of educational services, marketing activity, quality of education, readiness for professional activity

Article no: 101

Pages 933-940

Doi: 10.15405/epsbs.2019.04.101

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Original Article

Social And Economic Problems Of The City

Lolllita Aleroeva*
,
Isa Magomadov
,
Vladimir Berezhnoy
,
Saidmukhmat Mamasurov
,
Khalid Aptaev

Keywords: Social and economic sphere, culprit of a traffic accident, housing and communal services.

Article no: 9

Pages 61-66

Doi: 10.15405/epsbs.2019.12.04.9

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Original Article

The Effects Of Consumers’ Behavioral Intentions On Service Recovery In Luxury Hotels

Ashkan Nikandish
,
Behrang Samadi
,
Irina Khmeleva

Keywords: : Customer satisfaction, hotel management, hospitality management, service failure, service recovery, service marketing.

Article no: 88

Pages 1111-1126

Doi: 10.15405/epsbs.2018.05.88

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Original Article

How To Identify Predisposition Of Markets To Cartelization?

E.A. Kandrashina
,
S.I. Ashmarina
,
D.V. Vukolov

Keywords: Cartel agreements, the Federal Antimonopoly Service of Russia, analysis of the state of competition, conditions for cartels, stability of cartels.

Article no: 186

Pages 1827-1836

Doi: 10.15405/epsbs.2019.03.186

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Original Article

A Place To Feel - Pre-Service Teachers' Emotions During Their Teacher Education Program

Shiran Pines Cohen
,
Alina Felicia Roman

Keywords: Professional development, teacher education, pre-service teachers, emotional space, professional identity, feelings and emotions.

Article no: 81

Pages 779-790

Doi: 10.15405/epsbs.2020.06.81

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Original Article

Hr Leading Through Lean Management And Customer Centricity At Telenor Shared Services

Posha Arshad
,
Faiza Anwar

Keywords: Lean management, Service centricity, Process efficiency, Waste elimination, HR business partner.

Article no: 79

Pages 969-990

Doi: 10.15405/epsbs.2018.05.79

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Original Article

Customer Satisfaction Towards Communication Skills Of The Franchise Restaurant Frontliners

Suhaini Muda
,
Sabrina Mohd Rashid

Keywords: Customer satisfaction, communication skill, frontline staff, franchise restaurant, service quality

Article no: 30

Pages 223-230

Doi: 10.15405/epsbs.2021.06.02.30

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Original Article

Quality Assessment Of Psychological And Pedagogical Social Shelters Services Provided To Children

Aigul Fazlyeva
,
Guzel Gaysina
,
Irina Tsilugina
,
Ekaterina Trofimova

Keywords: Assessment of services quality, children in difficult life situations, methodology for assessing services quality, psychological and pedagogical services, social shelter

Article no: 96

Pages 926-935

Doi: 10.15405/epsbs.2020.11.96

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Original Article

The Impact of Attitude and Perceived Service Quality on Zakah Compliance Behavior: The Mediating Effect of Trust

Azura Mohd. Noor*
,
Ram Al Jaffri Saad

Keywords: Zakah compliance behaviour; attitude; perceived service quality; trust

Article no: 53

Pages 376-381

Doi: 10.15405/epsbs.2016.08.53

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Original Article

Pre-Service Teachers’ Resilience Towards School Children’s Problems In Remote Areas

Lufi Kartika Sari
,
Free De Backer
,
Koen Lombaerts

Keywords: Pre-service teachers’ resilience, transformative learning, remote areas, school children’s problems

Article no: 67

Pages 687-699

Doi: 10.15405/epsbs.2019.01.67

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