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Displaying 4 articles of 4 total result(s).
Original Article

Service Quality And Customer Satisfaction At International Hotels In Kuala Lumpur

Muhummad Khairul Islam
,
Mohd Yunus Bin Haji Majid
,
Muhammad Irfan Mirza Bin Hasnol Azam
,
Nur Izzati Aqilah Bt Zamrin

Keywords: Service quality, SERVQUAL model, customer satisfaction, international hotels, Kuala Lumpur

Article no: 91

Pages 844-854

Doi: 10.15405/epsbs.2020.12.05.91

>View as HTML >Abstract >Download PDF
Original Article

Market Research of Education’s Quality in the University as indicator of Human Well-being

 Larisa M. Kapustina
,
Evgeniya A. Jadko
,
Natalia B. Izakova
,
Elena V. Yakimenko

Keywords: Human development; high education; quality of educational services; SERVQUAL method

Article no: 94

Pages 714-721

Doi: 10.15405/epsbs.2017.01.94

>View as HTML >Abstract >Download PDF

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