European Proceedings Logo
Displaying 19 articles of 19 total result(s).
Original Article

Hotel Service Recovery: Management Commitment Through Authentic Leadership Theory

Mohd Zulkeflee Bin Abd Razak
ORCiD ,
Muhammad Ashraf Bin Fauri@Fauzi
ORCiD

Keywords: Service quality, authentic leadership, service recovery performance, hotel industry, management commitment

Article no: 63

Pages 702-709

Doi: 10.15405/epfe.23081.63

>View as HTML >Abstract >Download PDF
Original Article

Cognitive Training Technology In System Of Psycho-Corrective Work With Ihd Patients

A. Solodukhin
,
M. Yanitskiy
,
A. Seryy
,
O. Trubnikova
,
O. Barbarash

Keywords: Cognitive recovery technologies, ischaemic heart disease, cognitive training, rehabilitation training

Article no: 129

Pages 1055-1062

Doi: 10.15405/epsbs.2018.12.129

>View as HTML >Abstract >Download PDF
Original Article

The Effects Of Consumers’ Behavioral Intentions On Service Recovery In Luxury Hotels

Ashkan Nikandish
,
Behrang Samadi
,
Irina Khmeleva

Keywords: : Customer satisfaction, hotel management, hospitality management, service failure, service recovery, service marketing.

Article no: 88

Pages 1111-1126

Doi: 10.15405/epsbs.2018.05.88

>View as HTML >Abstract >Download PDF
Original Article

Individual Planning As The Application Of The Recovery Concept For Homeless People

Kateřina Glumbíková
,
Barbora Gřundělová
,
Zuzana Stanková
,
Marek Mikulec

Keywords: Individual planning, shelter, homelessness, recovery

Article no: 56

Pages 585-593

Doi: 10.15405/epsbs.2019.01.56

>View as HTML >Abstract >Download PDF
Original Article

The Roles Of Supportive Management On Service Recovery Performance Among Hotel Employees

Nuraina Nadiah Rosli
,
Siti Rohaida Mohamed Zainal
,
Rosmelisa Yusof

Keywords: Supportive management, service recovery performance.

Article no: 60

Pages 679-685

Doi: 10.15405/epsbs.2020.10.60

>View as HTML >Abstract >Download PDF
Original Article

Service Recovery Performance: Management Commitment to Service Quality Using Servant Leadership Theory

Mohd Zulkeflee Bin Abd Razak
ORCiD ,
Muhammad Ashraf Bin Fauri@Fauzi
ORCiD

Keywords: Service recovery performance, service quality, management commitment, servant leadership theory, tourism industry

Article no: 62

Pages 694-701

Doi: 10.15405/epfe.23081.62

>View as HTML >Abstract >Download PDF
Original Article

Post-Disaster Shelters: A Review Of Strategies And Design Framework

Asniza Hamimi Abdul Tharim
,
Muna Hanim Abdul Samad*
,
Mazran Ismail
,
Jestin Nordin

Keywords: Post-disaster shelter, disaster recovery, post-disaster framework, flood recovery strategies

Article no: 33

Pages 337-350

Doi: 10.15405/epms.2019.12.33

>View as HTML >Abstract >Download PDF
Original Article

Proactive Approach to Rest and Functional States’ Self-Regulation in Flexible Work Arrangements

Alla Spartakovna Kuznetsova
,
Marina Sergeevna Luzianina

Keywords: Flexible work arrangements, self-regulation of human functional state, rest, proactive and reactive approach to rest, recovery efficiency

Article no: 31

Pages 244-252

Doi: 10.15405/epsbs.2020.10.04.31

>View as HTML >Abstract >Download PDF
Original Article

Servant Leadership and Authentic Leadership on Hotel Front Liner Service Recovery Performance

Mohd Zulkeflee Bin Abd Razak
ORCiD ,
Muhammad Ashraf Bin Fauri@Fauzi
ORCiD

Keywords: Service leadership, authentic leadership, service recovery performance, hotel front liners, tourism industry

Article no: 64

Pages 710-719

Doi: 10.15405/epfe.23081.64

>View as HTML >Abstract >Download PDF
Original Article

Recovery of Patients With Lombosacrate Algofunctional Syndrome Through Specific Physiokinetotherapeutic Means

Diaconu George Sorinel
,
Georgescu Luminiţa

Keywords: Equispinen, lumbosacral algofunctional syndrome, recovery

Article no: 130

Pages 1293-1298

Doi: 10.15405/epes.23045.130

>View as HTML >Abstract >Download PDF

We care about your privacy

We use cookies or similar technologies to access personal data, including page visits and your IP address. We use this information about you, your devices and your online interactions with us to provide, analyse and improve our services. This may include personalising content or advertising for you. You can find out more in our privacy policy and cookie policy and manage the choices available to you at any time by going to ‘Privacy settings’ at the bottom of any page.

Manage My Preferences

You have control over your personal data. For more detailed information about your personal data, please see our Privacy Policy and Cookie Policy.

These cookies are essential in order to enable you to move around the site and use its features, such as accessing secure areas of the site. Without these cookies, services you have asked for cannot be provided.

Third-party advertising and social media cookies are used to
(1) deliver advertisements more relevant to you and your interests;
(2) limit the number of times you see an advertisement;
(3) help measure the effectiveness of the advertising campaign; and
(4) understand people’s behavior after they view an advertisement.
They remember that you have visited a site and quite often they will be linked to site functionality provided by the other organization. This may impact the content and messages you see on other websites you visit.