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Displaying 13 articles of 13 total result(s).
Original Article

A Preliminary Analysis on the Connections between Entrepreneurial Strategic Orientation on The Growth of Small and Medium Size Hotels in Peninsular Malaysia and the Moderating Effect of Firm Strategy

Azilah Kasim

Keywords: Small and medium size hotels; firm growth; entrepreneurial orientation; firm strategy

Article no: 69

Pages 485-491

Doi: 10.15405/epsbs.2016.08.69

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Original Article

Influenced Factors Relates To Foreign Guest Satisfaction On Malaysian SMEs Hotel

Mohd Zulkeflee Bin Abd Razak
,
Siti Fara Fadila Binti Abd Razak
,
Normaisarah Binti Abdul Manaf

Keywords: Influenced factors, service quality, SMEs hotels, Malaysia

Article no: 75

Pages 693-698

Doi: 10.15405/epsbs.2020.12.05.75

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Original Article

Green Human Resource Management Practices And Employee Performance In Malaysian Hotel Industry

Muhummad Khairul Islam
,
Wytheswary a/p Ganesan
,
Venuppriya a/p MS Saravana

Keywords: Green human resource management (GHRM), employee performance, hotels

Article no: 90

Pages 835-843

Doi: 10.15405/epsbs.2020.12.05.90

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Original Article

A Preliminary Analysis on the Effects of Organisational Learning and Market Conditions on the Relationship between Entrepreneurial Orientation and Growth of Small and Medium Size Hotels in Peninsular Malaysia

Azilah Kasim

Keywords: Small and medium size hotels; firm growth; organisational learning; market conditions

Article no: 72

Pages 509-516

Doi: 10.15405/epsbs.2016.08.72

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Original Article

Service Quality And Customer Satisfaction At International Hotels In Kuala Lumpur

Muhummad Khairul Islam
,
Mohd Yunus Bin Haji Majid
,
Muhammad Irfan Mirza Bin Hasnol Azam
,
Nur Izzati Aqilah Bt Zamrin

Keywords: Service quality, SERVQUAL model, customer satisfaction, international hotels, Kuala Lumpur

Article no: 91

Pages 844-854

Doi: 10.15405/epsbs.2020.12.05.91

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Original Article

Practical Basis Of Training Future Hotel Managers For Intercultural Interaction

Savelyeva Nelly
,
Nevraeva Natalie
,
Ulyanova Vera
,
Surovtseva Svetlana
,
Salimova Irina

Keywords: Intercultural interaction, integrated learning, integrated environment, hotelservice manager

Article no: 441

Pages 3317-3323

Doi: 10.15405/epsbs.2020.10.05.441

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Original Article

Exploring the Influence of Macro-Environment on Small Medium Size Hotel Entrepreneurs Predisposition to Adopt Strategic Orientation

Azilah Kasim
,
Hisham Dzakiria

Keywords: Small and medium size hotels; strategic orientation; macro-environment; firm growth

Article no: 73

Pages 517-523

Doi: 10.15405/epsbs.2016.08.73

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Original Article

A Preliminary Analysis on the Connections between Technology Orientation, Organizational Learning, Market Conditions, and Growth of Small and Medium Size Hotels in Peninsular Malaysia

Azilah Kasim

Keywords: Small and medium size hotels; firm growth; technology orientation; organizational learning; market conditions

Article no: 70

Pages 492-500

Doi: 10.15405/epsbs.2016.08.70

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Original Article

A Fresh Insight Into Visitors’ Decision-Making Process In Hotel Industry Of Pakistan

Mudassar Ghani Khwaja
,
Shahid Bashir*

Keywords: Green image, consumer belief, attitude toward green hotels, behavioural Intention, Green Hotel Industry.

Article no: 7

Pages 66-79

Doi: 10.15405/epsbs.2019.05.02.7

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Original Article

Importance Factors of Foreign Guests Perceptions on SMEs Hotel's Service in Malaysia

Mohd Zulkeflee Bin Abd Razak
,
Siti Fara Fadila Binti Abd Razak
,
Normaisarah Binti Abdul Manaf

Keywords: Importance factors, service quality, SMEs hotels, Malaysia

Article no: 79

Pages 727-733

Doi: 10.15405/epsbs.2020.12.05.79

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