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Displaying 30 articles of 30 total result(s).
Original Article

Influenced Factors Relates To Foreign Guest Satisfaction On Malaysian SMEs Hotel

Mohd Zulkeflee Bin Abd Razak
,
Siti Fara Fadila Binti Abd Razak
,
Normaisarah Binti Abdul Manaf

Keywords: Influenced factors, service quality, SMEs hotels, Malaysia

Article no: 75

Pages 693-698

Doi: 10.15405/epsbs.2020.12.05.75

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Original Article

Hotel Service Recovery: Management Commitment Through Authentic Leadership Theory

Mohd Zulkeflee Bin Abd Razak
ORCiD ,
Muhammad Ashraf Bin Fauri@Fauzi
ORCiD

Keywords: Service quality, authentic leadership, service recovery performance, hotel industry, management commitment

Article no: 63

Pages 702-709

Doi: 10.15405/epfe.23081.63

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Original Article

A Preliminary Analysis on the Effects of Organisational Learning and Market Conditions on the Relationship between Entrepreneurial Orientation and Growth of Small and Medium Size Hotels in Peninsular Malaysia

Azilah Kasim

Keywords: Small and medium size hotels; firm growth; organisational learning; market conditions

Article no: 72

Pages 509-516

Doi: 10.15405/epsbs.2016.08.72

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Original Article

The Effects Of Consumers’ Behavioral Intentions On Service Recovery In Luxury Hotels

Ashkan Nikandish
,
Behrang Samadi
,
Irina Khmeleva

Keywords: : Customer satisfaction, hotel management, hospitality management, service failure, service recovery, service marketing.

Article no: 88

Pages 1111-1126

Doi: 10.15405/epsbs.2018.05.88

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Original Article

Pedagogical Model Of Preparation Of Future Hotel Service Managers For Intercultural Interaction

Nelly Savelyeva
,
Natalie Nevraeva
,
Ekaterina Bozhko
,
Kabanov Alexander
,
Pavlova Olga

Keywords: Pedagogical system, hotel service, manager, intercultural interaction, integrated environment

Article no: 442

Pages 3324-3331

Doi: 10.15405/epsbs.2020.10.05.442

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Original Article

Service Quality And Customer Satisfaction At International Hotels In Kuala Lumpur

Muhummad Khairul Islam
,
Mohd Yunus Bin Haji Majid
,
Muhammad Irfan Mirza Bin Hasnol Azam
,
Nur Izzati Aqilah Bt Zamrin

Keywords: Service quality, SERVQUAL model, customer satisfaction, international hotels, Kuala Lumpur

Article no: 91

Pages 844-854

Doi: 10.15405/epsbs.2020.12.05.91

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Original Article

Green Human Resource Management Practices And Employee Performance In Malaysian Hotel Industry

Muhummad Khairul Islam
,
Wytheswary a/p Ganesan
,
Venuppriya a/p MS Saravana

Keywords: Green human resource management (GHRM), employee performance, hotels

Article no: 90

Pages 835-843

Doi: 10.15405/epsbs.2020.12.05.90

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Original Article

A Preliminary Analysis on the Connections between Entrepreneurial Strategic Orientation on The Growth of Small and Medium Size Hotels in Peninsular Malaysia and the Moderating Effect of Firm Strategy

Azilah Kasim

Keywords: Small and medium size hotels; firm growth; entrepreneurial orientation; firm strategy

Article no: 69

Pages 485-491

Doi: 10.15405/epsbs.2016.08.69

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Original Article

Implementation Of A Customer-Oriented Approach In The Management System Of Hotel Industry

O.N. Perezhogina
,
A.V. Pavlova
,
A.D. Khajrullina
,
E.N. Kulik
,
L.G. Nabieva

Keywords: Customer focus, competitive advantage, hotel business, services.

Article no: 160

Pages 1570-1585

Doi: 10.15405/epsbs.2019.03.160

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Original Article

Practical Basis Of Training Future Hotel Managers For Intercultural Interaction

Savelyeva Nelly
,
Nevraeva Natalie
,
Ulyanova Vera
,
Surovtseva Svetlana
,
Salimova Irina

Keywords: Intercultural interaction, integrated learning, integrated environment, hotelservice manager

Article no: 441

Pages 3317-3323

Doi: 10.15405/epsbs.2020.10.05.441

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Original Article

Exploring the Influence of Macro-Environment on Small Medium Size Hotel Entrepreneurs Predisposition to Adopt Strategic Orientation

Azilah Kasim
,
Hisham Dzakiria

Keywords: Small and medium size hotels; strategic orientation; macro-environment; firm growth

Article no: 73

Pages 517-523

Doi: 10.15405/epsbs.2016.08.73

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Original Article

Practical Basis Of Formation Of Professional Values Of The Would-Be Managers

Nelly Kh. Savelyeva
,
Elena A. Gnatyshina
,
Natalya V. Uvarina
,
Alexey V. Savchenkov
,
Natalya A. Pakhtusova

Keywords: Hotel, manager, professional values, restaurant, service

Article no: 107

Pages 858-863

Doi: 10.15405/epsbs.2021.02.02.107

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Original Article

A Preliminary Analysis on the Connections between Technology Orientation, Organizational Learning, Market Conditions, and Growth of Small and Medium Size Hotels in Peninsular Malaysia

Azilah Kasim

Keywords: Small and medium size hotels; firm growth; technology orientation; organizational learning; market conditions

Article no: 70

Pages 492-500

Doi: 10.15405/epsbs.2016.08.70

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Original Article

Methodology For The Formation Of Professional Values Of The Would-Be Managers

Nelly Kh. Savelyeva
,
Elena A. Gnatyshina
,
Natalya V. Uvarina
,
Alexey V. Savchenkov
,
Ekaterina M. Bozhko

Keywords: Hotel, manager, professional, restaurant, service, value

Article no: 106

Pages 853-857

Doi: 10.15405/epsbs.2021.02.02.106

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Original Article

A Fresh Insight Into Visitors’ Decision-Making Process In Hotel Industry Of Pakistan

Mudassar Ghani Khwaja
,
Shahid Bashir*

Keywords: Green image, consumer belief, attitude toward green hotels, behavioural Intention, Green Hotel Industry.

Article no: 7

Pages 66-79

Doi: 10.15405/epsbs.2019.05.02.7

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Original Article

Importance Factors of Foreign Guests Perceptions on SMEs Hotel's Service in Malaysia

Mohd Zulkeflee Bin Abd Razak
,
Siti Fara Fadila Binti Abd Razak
,
Normaisarah Binti Abdul Manaf

Keywords: Importance factors, service quality, SMEs hotels, Malaysia

Article no: 79

Pages 727-733

Doi: 10.15405/epsbs.2020.12.05.79

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Original Article

Motivation For Implementing Resource Efficient Technologies In Activity Of Russian Hotels

M.A. Alekseeva
,
A.V. Efimov
,
O.V. Yefimova

Keywords: Hotel industry, resource-efficient technologies, motivation, "smart house", environmental hotel management, energy efficiency

Article no: 1

Pages 1-9

Doi: 10.15405/epsbs.2018.12.1

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Original Article

Analysis Of Employee Efficiency In The Hotel Industry Based On DEA Model

Intan Nur Fatin Abdul Rani
,
Nik Hazimah Nik Mat

Keywords: Controlling function, employee efficiency, data envelopment analysis, hotel industry, Malaysia.

Article no: 87

Pages 948-957

Doi: 10.15405/epsbs.2020.10.87

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Original Article

Servant Leadership and Authentic Leadership on Hotel Front Liner Service Recovery Performance

Mohd Zulkeflee Bin Abd Razak
ORCiD ,
Muhammad Ashraf Bin Fauri@Fauzi
ORCiD

Keywords: Service leadership, authentic leadership, service recovery performance, hotel front liners, tourism industry

Article no: 64

Pages 710-719

Doi: 10.15405/epfe.23081.64

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Original Article

Perceptions on English Communication Skills Training for Hotel Front Office Employees

Misyana Susanti Husin
ORCiD ,
Raihan Ibrahim
ORCiD ,
Geraldine de Mello
ORCiD ,
Kamisah Ariffin
ORCiD

Keywords: English communication skills, front office, hospitality industry, hotel business, training

Article no: 69

Pages 773-782

Doi: 10.15405/epes.23097.69

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Original Article

Hotel Employee Retention: Do Workplace Environment, Leader Communication And Job Satisfaction Matter?

Haslina Halim
,
Tengku Mohd Asrulhaidar Tengku Radin
,
Farah Lina Azizan
,
Nazrul Shazleen Nazri

Keywords: Employee retention, hotel industry, job satisfaction, leader communication, workplace environment

Article no: 39

Pages 298-304

Doi: 10.15405/epsbs.2021.06.02.39

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