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Displaying 5 articles of 5 total result(s).
Original Article

The Effect of Online Touchpoints on Utility Customers’ Experience

Nurshahirah Abd Majid
ORCiD ,
Nor Hazlin Nor Asshidin
ORCiD ,
Elinda Esa
ORCiD ,
Khairul Nizam Surbaini
ORCiD ,
Abdul Rahman Zahari
ORCiD ,
Azmer Ezwan Abdullah
,
Siti Farahhani Ismail
,
Muhammad Asyraaf Maarop

Keywords: Online touch points, customer experience, utility industry, Malaysia

Article no: 47

Pages 531-541

Doi: 10.15405/epfe.23081.47

>View as HTML >Abstract >Download PDF
Original Article

Innovation and Digital Transformation in UAE Public Services: Reactive to Proactive

Ahmed Aly Shaban Abdelmoteleb
ORCiD ,
Puteri NE Nohuddin
ORCiD

Keywords: Customer Satisfaction, Customer Experience, Digital Transformation, Government Services, Innovation, Proactive Services

Article no: 4

Pages 38-54

Doi: 10.15405/epsbs.2023.11.02.4

>View as HTML >Abstract >Download PDF

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